Disappointing...

I just have to post this story because I have been so mad and upset about a situation that happened to me today with a local business. I don't normally post about stuff like this, but it is just so maddening!

I had ordered Logan's 1st birthday invitations from Invitation Station on St. Andrews in Irmo(there is also a store on Harden). They came in today and I went to pick them up. They did not look like they were supposed to. I wanted them to look just like the example they had in the store with the exception of Name, date, time, etc. and I told the lady this! Well, the invitations didn't look the way they were expected to and the way that I had explained I wanted them. There was absolutely no spacing and no change in font size, so all the words pretty much ran on and on and together. It was terrible. It looked like a complete amateur had done them. I was kind of in a hurry because I had to leave to get Dylan, so I called up there and let them know that I was not happy with the invitations and that I wish that they had sent me a proof and then I was told that they do that and could have sent me a fax...of course, no one ever told me this. AND, I was under the impression they would look just like the example they had in the store, so I didn't ask to see a proof!

After 3 different phone calls with a girl named, Cindy or Cynthia, I was crying and so upset. I guess she is the manager or owner and basically she told me that I should have specified where I wanted spaces on the form that her clerk filled out and that I signed. Well, I let her know that I am not in the business of doing invitations, so I did not know I had to make sure the spaces and font size were written down - that was not my responsibility. I told the clerk/Gayle what I wanted and she wrote it down. The only thing I knew to check when I signed off on it was name spelling, date, time, etc. - this is what she told me to check! How was I supposed to know that there need to be spacing written down somewhere - all she told me was to check to make sure the wording read correctly. Cindy/Cynthia as awful as she was, offered to reorder them for me for 30% off - are you kidding me??? It was not my mistake - I told them exactly what I wanted and they did not do it. I told her I wanted my money back and that I was not happy and if she didn't give it to me I would dispute the charge with my credit card company. She told me she was not going to give me my money back and I would have to just dispute the charge - which is exactly what I did and I will be dropping the invitations back at her store tomorrow!

It was absolutely ridiculous and I could go on and on with more of the ridiculous conversation we had, but I will just leave it at this. I did let her know that I was going to pass on to all of my friends how horribly I was treated and how disappointed I was in their business and basically, she didn't seem to care. I don't normally try to tell people where to avoid shopping, but I hope that I have an impact on some of you and that if you are ever considering shopping with them for any kind of invitations or announcements, you will find somewhere more loyal to their customers.